UNIBUDS

Refund Policy

Return & Refund Policy

Last Updated: August 18, 2026

At UNIBUDS, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return the product in accordance with the terms below.

1. Return Eligibility

You may request a return within 30 days of the date your order was delivered.

To be eligible for a return:

  • The product must be unused or only reasonably inspected.

  • The product must be in its original condition.

  • The product should be returned with its original packaging and included accessories whenever possible.

  • Proof of purchase or order information must be provided.

  • The product must not have been damaged as a result of misuse, improper handling, or normal wear and tear.

Certain products may not be eligible for return where applicable due to hygiene, safety, or other product-specific restrictions. Any such restriction will be disclosed on the applicable product page or before purchase.

2. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, incomplete, or different from the product you ordered, please contact us as soon as possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs or video of the product and packaging when applicable

After reviewing your request, we may provide a replacement, refund, or another appropriate resolution.

We may request that the affected product be returned before issuing a replacement or refund.

3. How to Request a Return

To request a return, contact UNIBUDS through our Contact Us page and include your order number and the reason for your return.

We will review your request and, if approved, provide instructions regarding where and how the item should be returned.

Do not send products to an address without receiving return instructions from UNIBUDS first.

4. Return Shipping Costs

For returns due to a change of mind, incorrect selection, or another reason that is not the fault of UNIBUDS, the customer may be responsible for the applicable return shipping costs.

If the return is required because we sent an incorrect, damaged, or defective product, UNIBUDS will determine the appropriate return-shipping arrangement.

5. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

Your financial institution or payment provider may require additional processing time before the refunded amount appears in your account.

6. Partial Refunds

A partial refund may be issued where appropriate if:

  • The returned item is damaged after delivery due to customer handling.

  • The product is missing components or accessories that were originally included.

  • The item shows use beyond what is reasonably necessary to inspect the product.

7. Non-Returnable Situations

A return may be refused where the product:

  • Has been substantially used or damaged by the customer.

  • Has been modified or altered.

  • Is returned without required components where those components materially affect the product.

  • Is returned after the applicable return period.

  • Cannot reasonably be resold because of customer-caused damage or contamination.

8. Exchanges

Where available, exchanges may be offered for eligible products. If an exchange is not available, we may provide a refund in accordance with this policy.

9. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible and the order may need to be handled under our return policy.

10. Contact Us

If you have questions regarding returns or refunds, please contact UNIBUDS through our Contact Us page.

We aim to handle return and refund requests fairly, consistently, and in accordance with applicable consumer-protection requirements.

UNIBUDS
Business Hours: Monday–Saturday, 10:00 AM–7:00 PM