UNIBUDS

Return & Refund Policy

Returns & Refund Policy

At Unibuds, we understand that there may be situations where a return, exchange, or refund is necessary. Unibuds accepts eligible returns requested within 15 business days from the date of delivery, subject to the conditions and requirements described in this Returns & Refund Policy.

This policy explains the conditions, eligibility requirements, return process, return shipping costs, refund conditions, and applicable timeframes for products purchased from Unibuds.

Our goal is to provide clear and transparent information so customers understand their return, exchange, and refund options before and after making a purchase.

Section 1: Return Policy

Return Eligibility

Unibuds accepts eligible returns. A customer may request a return if the following conditions are met:

  • The return request is submitted within 15 business days from the date of delivery.

  • The product is unused and undamaged.

  • The product is returned with all applicable original packaging, accessories, and tags.

  • The customer received an incorrect item.

  • The product was received damaged or defective.

  • The order was canceled before shipment, subject to confirmation by Unibuds.

For this policy, business days are Monday through Saturday, excluding Sundays and applicable public holidays.

Return Request Deadline

Customers must contact Unibuds and submit their return request within 15 business days from the date the product was delivered.

Return requests submitted after the 15-business-day period will generally not be accepted unless required by applicable law or otherwise approved by Unibuds.

When Returns Are Not Accepted

A return will generally not be accepted when:

  • The return request is submitted more than 15 business days after delivery.

  • The product has been used, worn, altered, or damaged by the customer.

  • The product shows visible signs of customer-caused damage.

  • The product was identified as final sale or non-returnable at the time of purchase.

  • The product is returned without applicable original packaging, accessories, or tags.

  • The product is damaged during return shipping because it was not properly or securely packaged by the customer.

  • The returned item does not match the product associated with the order.

If a return is not eligible, Unibuds will notify the customer and explain the applicable reason.

Return Process

Customers must follow these steps to request and complete a return:

Step 1: Contact Unibuds

The customer must contact Unibuds within 15 business days from the date of delivery.

The customer should provide:

  • Order number

  • Product name or product details

  • Customer name

  • Contact information

  • Reason for the return

  • Photographs or video evidence when the product is damaged, defective, or incorrect

Submitting a return request does not automatically mean the return has been approved.

Step 2: Return Eligibility Review

Unibuds will review the return request and determine whether it meets the requirements of this policy.

The customer will be informed whether the return is approved.

Step 3: Receive Return Instructions

If the return is approved, Unibuds will provide the applicable return instructions.

Where applicable, Unibuds may provide a prepaid return shipping label.

Customers must follow the return instructions provided by Unibuds.

Step 4: Prepare the Product

Before shipping the product back, the customer must:

  • Keep the product unused and in its applicable original condition.

  • Include applicable original packaging.

  • Include required tags and accessories.

  • Securely package the product to prevent damage during return shipping.

  • Follow the return instructions provided by Unibuds.

Customers may be responsible for damage caused by insufficient or improper return packaging.

Step 5: Ship the Product

The customer must send the product using the return shipping instructions provided by Unibuds.

Return Shipping Costs

If the return is caused by an Unibuds error, including:

  • Wrong product received

  • Defective product

  • Damaged product caused before or during delivery

Unibuds will cover the applicable return shipping costs and, where applicable, provide a prepaid return shipping label.

For eligible returns caused by the customer's decision, including:

  • Change of mind

  • Preference for a different product

  • Selecting the wrong product

the customer is responsible for the applicable return shipping and return-label costs.

Step 6: Return Inspection

Once Unibuds receives the returned product, the product will be inspected within 1 business day, where reasonably possible.

The inspection may verify:

  • The correct product was returned.

  • The product meets the return eligibility requirements.

  • The product is unused and undamaged.

  • Required packaging, tags, and accessories are included where applicable.

  • The product was not damaged through customer misuse or improper return packaging.

Step 7: Return Decision

After inspection, Unibuds will notify the customer by email regarding the return decision.

Where reasonably possible, the customer will be notified within 1 business day after the inspection.

If approved, Unibuds will proceed with the applicable refund or exchange.

If declined, Unibuds will provide the applicable reason.

Return Timeframes

The following timeframes apply:

  • Return request: Within 15 business days from delivery

  • Return inspection: Within 1 business day after receipt, where reasonably possible

  • Return decision: Within 1 business day after inspection, where reasonably possible

  • Refund processing: Within 5 business days after refund approval

  • Bank/payment provider processing: Additional 2–5 business days may apply

Actual delivery and financial institution processing times may vary.

Exchanges

Unibuds accepts eligible exchanges subject to product availability.

Customers must contact Unibuds within the applicable 15-business-day return period if they receive:

  • A damaged product

  • A defective product

  • An incorrect product

  • Another product that qualifies for an exchange under this policy

Unibuds does not charge an exchange fee.

For an approved exchange, the replacement product will be shipped after the returned product has been received and approved according to the applicable return conditions.

If the requested replacement product is unavailable, Unibuds may offer another applicable resolution, such as a refund.

Courier Damage

If a product appears to have been damaged during delivery, customers should contact Unibuds as soon as reasonably possible after delivery.

Customers may be asked to provide clear photographs or video showing:

  • The shipping package

  • Any visible package damage

  • The product damage

  • The product and applicable packaging

Unibuds will review the information and determine the appropriate resolution.

Depending on the circumstances, the resolution may include:

  • Replacement

  • Exchange

  • Refund

If the damage is confirmed to be the responsibility of Unibuds or the applicable delivery process, Unibuds will cover eligible return shipping costs.

Section 2: Refund Policy

Unibuds provides refunds for eligible returns, approved cancellations, damaged or defective products, incorrect products, and other approved situations according to this Returns & Refund Policy.

Refund Eligibility

A customer may be eligible for a refund when:

  • An eligible product is returned within the 15-business-day return period.

  • The returned product meets the applicable return conditions.

  • The customer receives an incorrect product.

  • The product arrives damaged or defective.

  • An eligible order is canceled before shipment.

  • Unibuds approves the refund after reviewing the customer's request.

Products that do not meet the requirements of this policy may not qualify for a refund.

Prices and Currency

All product prices displayed on the Unibuds website are in United States Dollars (USD).

Currency: United States Dollar (USD / $)

The applicable product price will be clearly displayed to the customer before the purchase is completed.

Any applicable shipping charges or other customer-paid costs will be clearly disclosed before the order is completed.

Unless otherwise clearly stated, prices displayed on the Unibuds website are quoted in USD ($).

Refund Amount

When a full refund is approved, the eligible product purchase amount will be refunded to the customer.

Original delivery charges may be refunded when the return is caused by:

  • An incorrect product sent by Unibuds

  • A damaged product

  • A defective product

  • An error caused by Unibuds

Original shipping charges may not be refundable for eligible change-of-mind returns or when the customer selects the wrong product.

Any applicable deduction made by Unibuds will be clearly explained to the customer before the refund is completed.

Refund Process

Step 1: Submit Refund Request

The customer should contact Unibuds and provide:

  • Order number

  • Full name

  • Contact information

  • Product name or details

  • Reason for requesting the refund

  • Photographs or video evidence when the product is damaged, defective, or incorrect

Step 2: Review the Request

Unibuds will review the refund request and determine whether it meets the requirements of this policy.

If a return is required before the refund can be approved, Unibuds will provide the applicable return instructions.

Step 3: Return and Inspection

When a return is required, the product must be returned according to the instructions provided by Unibuds.

After the returned product reaches the designated return facility, it will be inspected within 1 business day, where reasonably possible.

Step 4: Refund Approval

The customer will receive an email confirming whether the refund has been:

  • Approved

  • Declined

  • Adjusted

If a refund is declined or adjusted, Unibuds will provide the applicable reason.

Step 5: Refund Processing

Once a refund is approved, Unibuds will initiate the refund within 5 business days after approval.

Approved refunds will generally be sent to the original payment method used for the order.

Refund Processing Time

After Unibuds initiates an approved refund:

  • Unibuds processing: Up to 5 business days after approval

  • Bank/payment provider processing: An additional 2–5 business days may apply.

The exact time required for the funds to appear in the customer's account depends on the customer's bank, card issuer, or payment provider.

Refund to the Original Payment Method

Approved refunds will generally be issued to the same payment method used to place the original order.

For example:

  • Credit card purchases will generally be refunded to the same credit card.

  • Debit card purchases will generally be refunded to the same debit card or associated account.

  • Purchases made through an approved online payment provider will generally be refunded through the same payment provider.

For security and fraud-prevention purposes, refunds normally cannot be transferred to a different card, bank account, or payment method, except where required by applicable law or permitted by the payment provider.

Card Payment Refunds

For purchases made by credit or debit card, Unibuds will submit an approved refund to the original card used during checkout.

If the original card has expired, been replaced, or is no longer active, the customer should contact the card issuer.

The card issuer may redirect the refund to a replacement card or associated account.

Unibuds cannot normally issue cash, store credit, or payment to another card unless required by applicable law or expressly agreed upon in writing.

Refund Confirmation

Once an approved refund has been initiated, the customer will receive a confirmation email containing the available refund details.

The confirmation may include:

  • Refunded amount

  • Order number

  • Original payment method

  • Date the refund was initiated

  • Applicable refund explanation or adjustment

Customers should keep the confirmation email until the refund appears in their payment account.

Refund Fees and Deductions

Unibuds does not charge a separate refund-processing fee.

Any applicable deduction made directly by Unibuds, such as a non-refundable original shipping cost for an eligible change-of-mind return, will be clearly explained to the customer before the refund is completed.

Any charges imposed directly by the customer's bank, card issuer, payment provider, or currency-conversion provider are determined by the relevant financial institution and are outside Unibuds' control.

Cancelled Order Refunds

If an eligible order is canceled before shipment, the applicable refund will be returned to the original payment method.

If the order has already been shipped, the cancellation may be handled as a return.

In that situation, the customer may be required to receive and return the product before the refund can be approved.

Damaged, Defective, or Incorrect Product Refunds

Customers should contact Unibuds as soon as reasonably possible after delivery if a product is:

  • Damaged

  • Defective

  • Incorrect

  • Different from the product ordered

Customers may be required to provide photographs or video evidence.

Once the issue is verified:

  • Unibuds will cover eligible return-label and return-shipping costs where the issue is confirmed to be our responsibility.

  • The customer may be offered a replacement, exchange, or refund.

  • An approved refund will be sent to the original payment method.

Change-of-Mind Refunds

Change-of-mind refunds are available when the return meets all applicable requirements of this policy.

The product must:

  • Be returned within 15 business days from the date of delivery.

  • Be unused and undamaged.

  • Be in its applicable original packaging.

  • Include required original tags and accessories.

  • Meet all other applicable return conditions.

For an approved change-of-mind return, the customer is responsible for the applicable return-label and return-shipping costs.

Delayed or Missing Refunds

If an approved refund does not appear after the stated processing period, the customer should:

  • Check the original credit card, debit card, bank account, or payment account.

  • Contact the card issuer or financial institution to ask whether the refund is pending.

  • Allow for additional processing time required by the financial institution or payment provider.

  • Contact Unibuds with the order number and refund confirmation details if the refund still cannot be located.

Unibuds will review the available payment records and provide available confirmation that the refund was submitted.

Transparency and Fairness

Unibuds aims to provide clear and transparent information about returns and refunds.

  • Return eligibility requirements are clearly stated.

  • The 15-business-day return period is clearly stated.

  • The return process is explained step by step.

  • Return shipping responsibilities are explained.

  • Refund processing timeframes are clearly stated.

  • Product prices are displayed in USD ($).

  • Applicable shipping charges and other customer-paid costs are disclosed before purchase completion.

  • Approved refunds are initiated within the stated timeframe.

  • Refunds are generally returned to the original payment method.

  • Customers receive written notification regarding approval, rejection, or adjustment.

  • Any applicable deductions made by Unibuds are clearly disclosed.

  • Unibuds does not charge a separate refund-processing fee.

Contact Us for Returns & Refunds

For questions regarding a return, exchange, refund, damaged product, defective product, incorrect product, or pending refund, please contact:

Unibuds

Phone: +1 (646) 236-1792
Email: support@unibuds.store

Address:
6447 W Jefferson Blvd, Fort Wayne, IN 46804, United States

Customer Support Hours:
Monday–Saturday
9:00 AM – 5:00 PM (GMT-05:00) Eastern Standard Time (Winamac, Indiana)
Sunday: Closed