Orders
How do I place an order?
Add items to your cart and complete checkout. You will receive an order confirmation email once your order is placed.
Can I change or cancel my order after placing it?
Contact us as soon as possible through the Contact page. If your order has not shipped yet, we will do our best to update or cancel it.
Payment
What payment methods do you accept?
We accept the payment methods shown at checkout, including major credit and debit cards. See our Payment Policy for details.
Is checkout secure?
Yes. All payments are processed through Shopify's secure checkout. We never see or store your full card details.
Shipping
How long does order processing take?
Orders are typically processed within 1-3 business days after payment is confirmed.
When will my order arrive?
Delivery times depend on the shipping method selected at checkout. Estimated transit times are shown before you complete your order.
How do I track my order?
Once your order ships, you will receive a confirmation with tracking information.
Returns
What is your return window?
You may request a return within 30 days of delivery. See our Return & Refund Policy for eligibility details.
How do I start a return?
Contact us through the Contact page with your order number and we will guide you through the process.
Contact
How do I reach support?
Use the contact form on our Contact page. We aim to respond within 1-2 business days.